Dashboard

114 support tickets processed

Ticket Resolution Rate

108 resolved of 114

94.7%

100%0%06/2606/2606/2606/2606/2606/2607/2607/26

Ticket Resolution Time

108 tickets resolved by Amity

24h

33006/2606/2606/2606/2606/2606/2607/2607/26

Messages Per Ticket

271 messages counted

2.4

4006/2606/2606/2606/2606/2606/2607/2607/26

Converted After Support

18.4%

100%0%06/2606/2606/2606/2606/2606/2607/2607/26

Ticket Frequency by Hour

When support tickets arrive across the week

00h03h06h09h12h15h18h21h
Mon
Tue
Wed
Thu
Fri
Sat
Sun

Peak: Fri 14h

After-hours: 14.9% of tickets

Query Types

Classified reasons customers contact support

Shipping Status

37.7%

Returns / Exchanges

25.4%

Complaints

16.7%

Product Advice

13.2%

Unrelated

7%

Support Ticket Channels

Where your customers reach you

Email
6860%
Instagram
2522%
WhatsApp
2118%